1. Information We Collect

We collect your personal information when you actively provide it to us through your interactions with us. 

We may collect the following types of personal information from you: 

• Contact Information: Name, phone number, email address, and physical address.

• Service Details: Information related to your service requests, including property addresses and project details.

• Payment Information: Billing details, payment method, and transaction history.

• Communications: Messages, inquiries, and any feedback you provide to us.

• Technical Information: When using our website, we may collect data such as your IP address, browser type, and device information through cookies and analytics tools.

​

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: Schedule appointments, manage service requests, and complete electrical projects.

• To Communicate with You: Send appointment reminders, service updates, and respond to inquiries via SMS, phone, or email.

• For Billing and Invoicing: Process payments and manage accounts.

• To Improve Our Services: Enhance our website, customer service, and business operations.

• Legal Compliance: Meet regulatory and legal obligations.

​

3. SMS Terms & Conditions

By opting into SMS messaging from LU Electric, you agree to receive text messages related to our services. This includes, but is not limited to:

• Appointment Scheduling and Reminders: Confirmations, changes, and arrival notifications.

• Service Updates: Progress reports, technician status, and project information.

• Billing Notifications: Invoices, payment reminders, and account updates.

• General Communications: Responses to inquiries, customer support, and service-related information.

• Message Frequency: Messaging frequency may vary based on your interactions and service needs.

• Message and Data Rates: Standard message and data rates may apply, depending on your mobile plan.

• Opt-Out Instructions: You can opt out of receiving SMS messages at any time by replying STOP to any text message. You will receive a final message confirming that you have been unsubscribed.

• Help & Support: If you need assistance, reply HELP to any text message or visit our website at https://www.luelectricinc.com.

​

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that assist with our operations, such as payment processors or IT support, under strict data protection agreements.

• Legal Authorities: If required by law, regulation, or legal process.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new ownership, subject to this policy.

SMS Consent: We do not share your SMS consent with third parties for marketing purposes.

​

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

​

6. Your Choices and Rights

• Opt-Out of SMS Messaging: You may opt-out of receiving SMS communications at any time by replying STOP to any message or contacting us directly.

• Update Your Information: You can request updates or corrections to your personal information by contacting us.

• Request Data Deletion: You have the right to request the deletion of your personal data, subject to legal or contractual obligations.

​

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

​

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

LU Electric, Inc. 17762 Mitchell North, Irvine, CA 9264 - (949) 536-3200 - luelectric@luelectricinc.com